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Communication policy
This policy promotes transparent and professional communication at the Center and discourages the use of informal channels. It covers three types of communication.
- Internal communication — Internal calls and email, work groups, and regular meetings.
- Communication with official bodies — Official websites, approved email addresses, published telephone numbers, and in-person visits where necessary.
- Communication with trainees — Phone and WhatsApp at 0554949002, landline at 966112306852, email at info@tamyouz.sa, and direct communication during live courses.
Communication etiquette
- Listen to the trainer or supervisor’s instructions at the start of the program.
- Ask questions during the time set aside for them.
- Treat others respectfully and avoid abusive behavior.
- Keep discussions within the scope of the course.
- Use the designated language of the program.
Breaches of communication etiquette
Depending on the severity of the breach, the Center applies a verbal caution, then a written warning, followed by removal from a synchronous course or suspension of access to an asynchronous course. Removal does not entitle the trainee to a refund under the Refund and Postponement Policy. Trainees may appeal in writing within three business days.
Responding to enquiries
- Synchronous courses — Questions are answered live during the course, in chat or verbally.
- Asynchronous courses — Technical support responds by email, WhatsApp, or course comments.
- Response time — Within 24 hours.
- Priority — Urgent and critical issues are prioritized for immediate response.
- Escalation — If a response is overdue, contact the Quality Officer on 0554949002 or at info@tamyouz.sa.
Required knowledge and skills
- Trainees — Use the learning management system and Zoom, send email and attachments, create documents and presentations, submit assignments through the platform, and use virtual classroom tools.
- Trainers — Upload content, create and assess assignments and tests, provide feedback, use virtual classroom tools and forums, verify and cite information sources, and write a clear training plan.
Trainer guide
The platform provides straightforward access to its different sections, including the trainer account.
Download the trainer guide (Arabic PDF)
Trainee guide
The platform provides straightforward access to the trainee account, training programs, where to start each program, and its details and topics.