Technical Support Policy

Breadcrumb Abstract Shape
Breadcrumb Abstract Shape
Breadcrumb Abstract Shape

Purpose

This policy sets out how users of the Center’s e-learning services can request academic or technical support and when they can expect a response.

Support channels

  • Email: info@tamyouz.sa
  • Phone and WhatsApp: 0554949002
  • Landline: 966112306852
  • Additional phone: 966547422999
  • General Manager (Dr. Atef bin Mohammed Sorour): 0505542995
  • Comments within the course on the platform.

Responsibilities of users

  • Describe the issue in detail through an available support channel.
  • Attach any available evidence or screenshots.
  • Communicate respectfully and avoid abusive language.
  • Avoid political or religious discussions.

Responsibilities of support staff

  • Respond professionally within the timeframe set out in this policy.
  • Communicate respectfully and avoid abusive language.
  • Avoid political or religious discussions.
  • Document the request and the action taken.

Response time and priority

We respond within 24 hours of receiving a request. Urgent issues that prevent a user from attending a session or accessing the platform take priority.

Escalation

If you have not received a reply after 24 hours, escalate the request to the Quality Officer at info@tamyouz.sa or 0554949002. We handle the escalation within 24 hours. Repeated escalations are handled as complaints under the Center’s procedures.