Quality Policy

Purpose — To communicate the Center’s commitment to quality to employees and interested parties and to make this policy available in the workplace once approved.

The Center is committed to providing training services that meet the requirements agreed with clients and trainees, as well as applicable regulatory requirements. We plan our training programs, control their delivery, engage qualified trainers, provide appropriate resources, and maintain the reliability of training content and records.

We review the needs of interested parties, measure client and trainee satisfaction, address nonconformities and complaints, set measurable quality objectives, apply risk-based thinking, and continually improve the effectiveness of our quality management system.

Management provides the resources needed to implement this policy, communicates it to employees and relevant interested parties, and reviews it periodically to ensure it remains suitable.

Document reference LTC-QMS-POL-01 | Version 01 | Issue date 9 November 2026

Prepared by Quality Officer | Reviewed by Center Manager | Approved by General Manager